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Legal Terms

Copyright & Privacy Policy

Isha Malaysia respects the privacy rights of visitors to our website and is committed to protecting those rights. To support this commitment, we have adopted this Privacy Policy that governs how we collect, use, disclose, update and protect the information you provide online to the Organization, Please read this Privacy Policy carefully before you use the website. By using this website, you are consenting to this privacy policy.

Information Collection and Use

We collect and use your information below to provide, understand, and improve our Services.

What Types of Information Does Isha Malaysia Collect about visitors?

Personal Information - “Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including: full name, email address, gender, phone number, postal address, telephone number. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Personal health information - ‘Personal Health information’ is identifying information about an individual relating to their physical or mental health (including medical history).

Payment Information - You may provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address when you register for a program or make a donation. These details are used for one or multiple-time processing depending on the nature of the chosen transaction.

Other Information - “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information; App usage data; information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information . We use this information to facilitate our operation of the Sites and for other purposes described below. IP Address - Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files or third party tools that we use whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Isha Malaysia uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and monitor the regions from which you navigate to the Foundation’s websites.

How Does Isha Malaysia Collect Information?

Personal Information - We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Websites: We may collect Personal Information through the websites, e.g., when you register for a webinar, contact us, subscribe to our email newsletter, download content (e.g. meditation, music), or register for an Isha program.

  • Offline: We may collect Personal Information from you offline, such as when you attend one of our events, during phone calls with customer support, or when you contact chat support or city center.

  • Through You: Our marketing and analytical vendors may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites. Note that there is no legal obligation for you to provide us with Personal Information and any information collected by us will be provided by you at your own will and with your consent.

  • Information From Other Sources: We might acquire information from third party vendors to enhance target marketing.

Other Information - We and our service providers may collect Other Information in a variety of ways, including:

  • Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device such as computer type (Windows, Macintosh or others), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using.

  • Through Your Use of the Apps: When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

  • Through Links: In order to operate our services, we keep track of how you interact with links across our services. This includes links in emails we send you and links on the website.

  • Through Cookies and Other Similar Technologies: A cookie is a small piece of data that is stored on your computer or mobile device. Like many websites, we use cookies and similar technologies to collect additional website usage data and to operate our services. Cookies and other similar technologies may be used to collect Other Information. We may use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags and web beacons).

  • Through third party tools: Isha Malaysia uses hosting services, web analytics, marketing automation platforms that may collect information about website visitors.

  • By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

What information does Isha Malaysia share and disclose?

Law, Harm and the Public Interest - Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have including a government's request to disclose your personal data.

How Can I Access, Correct, Amend or Remove Information About Me?

If you would like to access, correct, amend, remove or limit the use or disclosure of any Personal Information about you that has been collected and stored by Isha Malaysia, please notify us at the contact address listed in this policy so that we may consider and respond to your request in accordance with applicable law.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will endeavour to respond to your request within 45 days.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such access, change or deletion.

You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you.

You may opt-out of receiving marketing messages from Isha Malaysia by sending an email to the address listed in this policy. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

Physical communications - If you provide us with your postal address online, you may receive information about upcoming events. If you provide your telephone number online, you may receive telephone contact regarding orders you have placed, upcoming programs and events.

Security:

We take standard allowable business mechanisms to protect information about you that is in our possession and control, such as your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Unfortunately, no Internet transmission is ever completely secure or error-free. In particular, email sent between you and us may not be secure, due, for instance, to the security practices that you, your email carrier, and/or Internet provider employ. You should therefore take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any personal data to us via the Internet.

When we request certain types of sensitive information, such as health or financial information, they will be performed using a secure server. Other transactions regarding sensitive information will also be performed using a secure server.

Global Operations

To bring you our services, we operate globally. Where the laws of your country allow you to do so, you authorize us to transfer, store, and use your data in Malaysia, Singapore, Australia and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country.

Remarketing

We use remarketing (also known as retargeting) and display advertising across multiple networks, including Google and Facebook, and they may use historical data to make the ads you see more useful to you (known as personalised advertising). https://policies.google.com/technologies/partner-sites.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at privacy-policy. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Effective: August 1, 2021
Thoughts or questions about this Privacy Policy? Please, let us know by writing to us at the address below.

malaysia@ishafoundation.org

Terms & Conditions

Due to the ongoing COVID-19 pandemic, Isha Foundation reserves the right to cancel, postpone or make changes to programs as necessary, in accordance with prevailing government regulations, and mandates from central and state governments and local health authorities.

Cancellation and Refund Policy for Yoga Programs:

  • 80% refund up-to 4 days before start date of class. No refunds thereafter. Please contact the in charge of the program within the time window to request for a refund. Certain programs do not allow a refund. See below

  • Refunds made for offline payments like cash will be made only through NEFT. Please allow upto 4 weeks for refund processing

  • No refunds will be made for Thaimai and Inner Engineering Online program

Re-Registration Policy for Yoga Programs:

  • It may be possible to re-register for the same program at a later date if you are unable to attend the program you are registering for. A 15% re-registration fee is applicable.

  • You can register for the same class/program within 6 months of the originally registered program start date. If the program fee has increased, you will have to pay the difference in fee in addition to the re-registration fee.

  • No re-registration is applicable for Thaimai program and Inner Enginerring Online program. Re-registration will also not be applicable if the program is not scheduled in the six month period

Cancellation and Refund Policy for Inner Engineering Online:

  • There will be no refunds for this course. This online course may be completed at your own pace anytime within thirty days from the date of payment. Access to the program will expire after thirty days.

  • To participate in advanced programs which require an Inner Engineering prerequisite, you will need to complete the "Inner Engineering Completion" program in addition to the online course. The Inner Engineering Completion program is not available at this time and will be scheduled in the near future.

  • Gift Registrations are non-refundable and they must be redeemed within 1 year of purchase.

  • Gift Registrations can only be redeemed by a recipient in the same country as the person gifting.

Refund policy for online donations & magazine subscriptions:

Donations and Subscriptions made online will not be refunded under any circumstances whatsoever.

Refund and Cancellation Policy for Isha School of Hatha Yoga Upgrade Program:

Please note that there will be no refund under any circumstances.

Cancellation, Refund & Re-Registration Policy for Inner Engineering Completion Program (Teacher-led), Shoonya Intensive Program, Guru Pooja Training Program, Samyama Sadhana Program & Inner Engineering Retreat Program:

  • You are eligible for an 80% refund of the program fee up to 4 days before the start date of the program you registered for. There will be no refund thereafter.

  • If you are unable to attend the program, it may be possible to re-register for the same program at a later date within 1 year of the start date of the original program registered for. You will need to pay the re-registration charges of 15% of the program fee and the difference in program fees if any.

  • If you test positive for COVID-19 any time after the payment is made, it will not be possible for you to participate in the Program. However, your registration is valid for 1 year and you can choose to attend any of the upcoming Programs at the Isha Yoga Center after completing 3 months from the time of testing Covid positive and until 1 year following the start date of the program that you registered for. There will not be any charges for re-registration. However, you will need to pay the difference in program fees if any. Also, please note that there will not be any refund if you register for a program whose fee is lower than the original program.

  • If you leave the Program for any reason, you will not be eligible for a refund and we will consider this as a cancellation of your registration.

  • For online payments, the refund will be made by the same mode of payment, i.e., via credit/debit card or bank account transfer, and the funds will be credited to the respective credit card/bank account. Please allow up to 4 weeks for the refund to be processed.

  • There will be no refund for a no-show.

Cancellation and Refund policy for Isha Health Solutions programs

Please refer here.

Online Payment & Shipping Terms and Conditions for Isha Health Solutions Online Medicine Sales

Kindly refer here.

Refund and Cancellation policy for Pancha Bhuta Kriya Online

Please note that there will be no refund under any circumstances.

Cancellation, Refund and Re-Registration Policy for 21-Day Yoga Sadhana Program

You can avail an 80% refund up to 4 or more days before start date of the program you have registered for.

There will be no refund thereafter.

It may be possible to re-register for the same program later if you are unable to attend the program as scheduled. A re-registration fee of 15% of the program fee will need to be paid along with any difference in program fees (if the fees have increased).

You cannot take part if you test positive for COVID-19 any time after the payment is made. However, your registration is valid for one year and you can choose to attend any of the upcoming 21-day Yoga Sadhana programs over the following 12 months from the start date of the 21-day Yoga Sadhana that you originally registered for.

In case you leave the program for any reason, you are not eligible for a refund. This will be considered as a cancellation of your registration.

For online payments, the refund will be returned to the source account. Please allow up to 4 weeks to process the refund.

There will be no refund for no-show.

Cancellation and Refund Policy for Sadhguru Offers Inner Engineering Completion Online

  1. Participants who have registered for the Program can apply for a refund only if they have NOT accessed the Program.

  2. If a refund request is received on or before 3 days prior to the start date of the Program, 50% of the program fee will be refunded. The email requesting the refund should be sent from your registered email ID to india.iec@innerengineering.com.

  3. It may be possible to re-register for the same Program within 6 months from the start date of the Program that you originally enrolled for if you are unable to attend the Program. You can re-register with a 15% re-registration fee in addition to the difference in program fees, if any. You can also re-register for any of the following Isha Yoga programs subject to availability:

    • Inner Engineering 7-day Program (English or Vernacular language)

    • Inner Engineering 4-day Program (English)

    • Inner Engineering Completion (Teacher-led program) (English or vernacular language)

    • Yogasanas

    • Surya Kriya

    • Angamardana

    • Eye Care Program

  4. You can re-register only once.

  5. Registration for the Program is non-transferable.

  6. We reserve the right to revise the terms and conditions of this Agreement at any time, and at our sole discretion.

Cancellation and Refund Policy for Inner Engineering Inclusive:

  1. Participants who have registered for the Inner Engineering Inclusive - Inner Engineering Online + Inner Engineering Completion Online - program can apply for a refund only if they have not accessed the Inner Engineering Online course. Once you login/start the Inner Engineering Online course, there is no refund.

  2. If a refund request is received before logging in/starting Inner Engineering Online, 50% of the program fee will be refunded.

  3. The request for refund should come from your registered email id to india.iec@innerengineering.com.

  4. After choosing the dates for Inner Engineering Completion Online, if you are unable to attend the program, you can re-register by choosing another date for Inner Engineering Completion Online within 6 months from the start date of the Program. You can re-register with a 15% re-registration fee.

  5. You can also re-register for any of the following Isha Yoga programs subject to availability of the seats only if you have not accessed the Inner Engineering Online course. You shall also pay the difference in program fees, if any:

    • Inner Engineering 7-day program (English or Vernacular language)

    • Inner Engineering 4-day program (English)

    • Yogasanas

    • Surya Kriya

    • Angamardana

    • Eye Care Program

  6. You can re-register only once.

  7. If you are unable to choose the dates for the Inner Engineering Completion Online within 1 year of registering for Inner Engineering Inclusive, your registration will be cancelled without refund and you will have to register again if you wish to participate in the Program.

  8. The registration is non transferable.

  9. We reserve the right to revise the terms and conditions of this Agreement at any time and at our sole discretion.

Terms & Conditions for "Kshetragna"

Please refer here.

Refund & Cancellation Policy for Hatha Yoga Teacher Training Program 2021.

Program fee cancellation charges:

  • 5% deduction from the total program fees for cancellation up to 2 weeks prior to the program start date.

  • 25% deduction from the total program fees for cancellation up to 7 days prior to the program start date.

  • 50% deduction from the total program fees for cancellation less than 7 days to the program start date and thereafter.

  • No refund once the program starts.

Cottage Rent - Cancellation & Refund Policy for participants of  Isha Hata Yoga Teachers Traning Program 2022.

Cancellation percentagePolicy
Deduction of 5% of rent feeCancellation charges up to 15 days proper to the program start date.
Deduction of 25% of rent feeCancellation charges up to 7 days prior to the program start date
Deduction of 55% of rent feeCancellation charges from 7 days to the program start date

D. For Double Payment/ Wrong Payment,5% will be deducted from the refund amount for each transaction.

E. All the bank charges, intermediary bank charges, and transaction charges will be borne by the applicant. Please ensure the transfer amount includes all the applicable charges.

F. Refund shall be through the same mode as that received by Isha. A reasonable time is to be allowed for the refund, not exceeding 3 months.

Force Majeure:

In the event that it is impossible or impracticable or illegal for Isha to proceed with or carry out the ‘Isha Hatha Yoga Teacher Training Program’ in whole or in part, due to any act of God, acts or decrees of the government, fire, casualty, flood, earthquake, war, strike, demonstrations, lockout, epidemic, pandemic, destruction of its facilities, riot, insurrection, materials unavailability, or any other cause(s) beyond the reasonable control of Isha and as a result thereof if Isha has to delay, postpone, reschedule, terminate and/or cancel the Program, Isha will not be liable for any losses or damages incurred by the Trainee in that regard.”

Cancellation, Substitution & Refund Policy for Isha Insight 2022:

  1. You can substitute your registration with someone else without additional charges. Your request for cancellation/substitution should be sent in writing to leadership@ishainsight.org and is subject to approval.

  2. If you cancel on or before 11 October 2022, you will be issued a 90% refund.

  3. Cancellations received from 12 October to 31 October 2022 will be issued a 50% refund.

  4. No refunds will be made for requests received after 31 October 2022.

  5. Please double-check the invoice details before submitting the form, since they will be used to generate the invoice. Once generated the invoice cannot be altered.

PROJECT SAMSKRITI: CANCELLATION, REFUND & RE-REGISTRATION POLICY:

Cancellation & Refund:

  1. You can avail of an 80% refund for cancellations made 7 or more days before the Program start date. No refunds will be issued thereafter. Please contact info@projectsamskriti.org to request a refund.

  2. Refunds for offline payments like Cash/POS will be made only through NEFT. Please allow up to 4 weeks for the refund processing.

Re-registration:

  1. It may be possible to re-register for the same program at a later date if you are unable to attend the program you are registering for. A 15% re-registration fee is applicable.

  2. You can register for the same program within 6 months of the originally registered program start date. If the program fee has increased, you will have to pay the difference in fee in addition to the re-registration fee.

  3. You can re-register only once.

  4. Re-registration will not be applicable if;

    1. 3 or more sessions were attended for the Classical Music Program.

    2. 5 or more sessions were attended for the Kalaripayattu Program.

    3. Registration for the Program is non-transferable.

    4. We reserve the right to revise the terms and conditions of this Agreement at any time and at our sole discretion.

Refund and Cancellation policy for Online In the Grace of Yoga program

Please note that there will be no refund under any circumstances.

Refund and Cancellation policy for In-person, In the Grace of Yoga program

Refund Policy

  1. If a refund request is received on or before 31 December 2022, 10% of the Program fee will be deducted for cancellations.

  2. If a refund request is received between 1 January  and 31 January 2023, 50% of the Program fee will be deducted for cancellations.

  3. No requests for refund will be accepted after 31 January 2023, or for a no-show, or for incomplete attendance of the Program.

  4. In case of multiple participants registering together as a group, only the primary participants can request for a refund, transfer, cancellation or upgrade.

  5.  For those who test positive for COVID-19 (before 3 days of arrival at Isha Yoga Center):

  • 5% of the Program fee will be deducted.

  • The Participant shall present a proof for the same before the refund can be processed.

  • If a Participant tests positive on arrival or during travel, or during tests conducted by the Government, then 5 percent of the Program fee will be deducted. If someone tests positive on arrival at Isha Yoga Center, a similar refund shall be given.

Please Note:

  • All cancellation requests should be sent in writing to graceofyoga@ishafoundation.org. No other mode of communication for refund requests will be accepted.

  • The effective date for processing the refund will be from the formal receipt of the cancellation notification in writing with supporting documents where applicable.

  • The refund request will be processed within 60 days from the date of request from the registered email ID.

  • In case You are not allowed to continue the Program due to medical reasons or code of conduct, no refund can be claimed.

  • The refund will be made to the same mode of payment/instrument from which the original payment was made.

Transfer: 

  1. You have the option of transferring Your registration for the Program to a family member, relative or friend anytime on or before 8 February 2023 by sending an email to graceofyoga@ishafoundation.org.  No other mode of communication for transfer requests will be accepted.

  2. The transferee shall complete the registration process online, and the application will be processed and reviewed as per the standard procedure before confirming the registration.

  3. The terms of transfer are applicable only for this Program and they cannot be transferred to any other program.

  4.  No transfers will be allowed after 8 February 2023.

  5. Once You decide to transfer Your registration, You will not be eligible for a refund.

Upgrades:

  1. Only primary participants can request an upgrade.

  2. An upgrade can be processed for the entire group or any one participant.

  3. The payment for an upgrade has to be made by the primary participant only.

Cancellation, Refund & Transfer Policy for “Sadhguru Sannidhi Sangha Online Program”

1. Cancellation & Refund Policy:

a. 15% deduction from the total program fees for cancellation up to 30 days prior to the program start date.

b. 30% deduction from the total program fees for cancellation up to 7 days prior to the program start date.

c. No requests for refund will be accepted for cancellations less than 7 days to the program start date and thereafter, or for a no-show, or for an incomplete attendance of the Program.

2. Transfer Policy:

a. The Participant will have the option to transfer their registration for the Program to a family member, relative or friend up to 14 days prior to the program start date by sending an email to sadhgurusannidhi@ishafoundation.org. No other mode of communication for transfer requests will be entertained.

b. The Transferee shall complete the registration process, and the application will be subject to review as per the standard procedure before confirming the registration.

c. The terms of transfer are applicable only for the “Sadhguru Sannidhi Sangha Online Program” and not for any other program.

d. The Transferee should have a Sannidhi Form to attend the program.

e. No application for transfer will be entertained less than 14 days to the program start date and thereafter.

Please Note:

a. All Refund, Re-registration, Transfer & Cancellation requests should be sent in writing to sadhgurusannidhi@ishafoundation.org from the registered email ID of the participant. No other mode of communication will be accepted.

b. The effective date for processing the refund will be from the formal receipt of the cancellation notification, in writing substantiated with supporting documents wherever needed.

c. The refund request will be processed within 60 days from the date of receipt of a request from the registered email ID.

d. In case you are not allowed to continue the program due to a violation of code of conduct, no refund can be claimed.

e. Please note that a refund request cannot be processed if you opt for the Transfer request.


Cancellation & Refund Policy for "Sadhguru Sannidhi Sangha Program":

1.1. 10% deduction from the total program fees for cancellation up to 30 days prior to the program start date.

1.2. 50% deduction from the total program fees for cancellation 30 days up to 7 days prior to the program start date.

1.3. No requests for refund will be accepted for cancellations less than 7 days to the program start date and thereafter, or for a no-show, or for an incomplete attendance of the Program.

  1. Transfer Policy: The Participant will have the option to transfer their registration for the Program to a family member, relative or friend up to 30 days prior to the program start date by sending an email sadhgurusannidhi@ishafoundation.org. No other mode of communication for transfer requests will be entertained.

2.1. The Transferee shall complete the registration process, and the application will be subject to review as per the standard procedure before confirming the registration.

2.2. The terms of transfer are applicable only for the “Sadhguru Sannidhi Sangha” (“Program”) and not for any other program.

2.3. The Transferee should have a Sannidhi Form to attend the program.

2.4. No application for transfer will be entertained less than 30 days from the program start date and thereafter.

  1. Re–Registration Policy:

3.1. In case you are not able to attend this program, you can re-register for the next program by sending an e-mail request from your registered ID.

3.2. There will not be any additional charges for the request received up to 30 days prior to the program start date.

3.3. There will be a re-registration charge of 5% of the Program fee for the request received 30 days up to 7 days prior to the program start date.

3.4. No requests for re-registration will be accepted for the request received less than 7 days to the program start date and thereafter, or for a no-show, or for an incomplete attendance of the Program

3.5. Please Note:

3.5.1. All Refund, Re-registration, Transfer & Cancellation requests should be sent in writing to sadhgurusannidhi@ishafoundation.org from the registered email ID of the participant. No other mode of communication will be accepted.

3.5.2. The effective date for processing the refund will be from the formal receipt of the cancellation notification, in writing substantiated with supporting documents wherever needed.

3.5.3. The refund request will be processed within 60 days from the date of receipt of a request from the registered email ID.

3.5.4. In case you are not allowed to continue the program due to a violation of code of conduct, no refund can be claimed.

3.5.5. Please note that a refund request cannot be processed if you opt for the carry forward or Transfer request.

 
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